Conditions for accessing CASPE

Becoming a CASPE Customer

5.1 Eligible Public
CASPE is a platform reserved exclusively for professionals operating in the following sectors:

- emergency and rescue services (SDIS, SAMU/SMUR, ASSU UPH),
- medical transport (ambulances, VSL, licensed medical transport companies),
- public and private healthcare facilities,
- healthcare professionals and paramedical organizations,
- local authorities, administrations, and public or semi-public organizations in the healthcare and security sectors,
- any professional entity with a legitimate need for medical and paramedical equipment.

Access to CASPE is strictly prohibited for individuals and consumers within the meaning of the Consumer Code. Every order is deemed to be placed for the purposes of a professional activity.

5.2 Required Supporting Documents
The opening of a customer account is subject to the provision of the following documents:

- Kbis extract less than 3 months old or proof of legal existence (SIRET/SIREN) for companies,
- prefectural medical transport license, where applicable (for medical transport companies),
- proof of status for public organizations (decree, resolution, or any document attesting to the status of a public institution),
- bank details for the setup of a SEPA direct debit, where applicable,
- any additional document deemed necessary by CASPE to validate the applicant's eligibility.

5.3 Validation Procedure
Every account opening request is subject to verification by CASPE, notably regarding:

- the compliance of the declared activity with the professional scope covered in Article 5.1,
- the validity and consistency of the documents provided,
- where applicable, the solvency of the organization (for access to deferred payment).

CASPE reserves the right to refuse, suspend, or close a customer account without having to justify the reason, notably in case of doubt regarding the applicant's professional eligibility, false declaration, or breach of these terms.

5.4 Account and Access to the Platform
Each customer is assigned a personal or organization-linked login, allowing them to view professional prices, place orders, and track their orders. The customer is responsible for the confidentiality of their login credentials and for any order placed from their account.

5.5 Change in Circumstances
The customer agrees to inform CASPE without delay of any change in their legal or administrative status or their license (cessation of activity, change in legal form, withdrawal of license, etc.), which could call into question their eligibility as a professional customer.

5.6 Acceptance of General Terms and Conditions
The validation of any order on CASPE implies full and complete acceptance of these general terms and conditions of sale, including the terms of delivery, returns, warranty, and payment described in Articles 1 to 4.